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FAQs

Debt review is your gateway to a fresh start, debt-free, but it can feel scary and uncertain when you first enter it. Here, we answer common questions that clients have asked us over the years.

Financial Wellness

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What is a Credit Bureau?

In terms of Section 70 of the National Credit Act (NCA), a credit bureau is an entity that collects, compiles and reports consumer credit information, filed from any credit provider, for the purposes ...

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What is the National Credit Regulator?

The National Credit Regulator (NCR) is an independent regulatory body that was established by the National Credit Act (NCA) 34 of 2005 to protect South African consumers. The NCR manages disputes,...

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What is the National Credit Act?

The National Credit Act ('NCA'), 34 of 2005 was introduced by the government of South Africa to better regulate the credit industry and protect consumers from unscrupulous lenders. The National...

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Credit Health

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What is a Section 129 Notice?

A Section 129 notice is the last step before your credit provider takes legal action against you. Under no circumstances should you ignore important letters like a Section 129 notice. Why is It...

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Who should I Contact if I Find Errors on my Credit Report?

Your credit score and credit report are very important parts of your financial wellness. Credit providers use credit scores and the credit report to decide whether to advance any credit to you...

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What are the Advantages and Disadvantages of Debt Counselling?

Debt review, also called debt counselling, is a financial lifeline for many individuals who find themselves struggling to service their debt and make ends meet. It's a structured and regulated...

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Apply for Debt Review

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What is Debt Review and How Can It Help You?

What is Debt Review? Debt Review is a structured process that allows you to hand over your debt negotiations to a professional Debt Counsellor. Your Debt Counsellor will assess your debts and income, ...

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If I am Unemployed but Married in Community of Property (CoP), do I Qualify for Debt Review?

If you are unemployed but married in Community of Property (CoP), you could still qualify for debt review, but there are several considerations to take into account. Your Application is Treated as a...

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Can you Apply for Debt Review if you're Unemployed?

You can apply for debt review if you are unemployed, but unfortunately you cannot apply for debt review if you have no income at all. The National Credit Act (NCA) specifies that, for a consumer ...

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Life on Debt Review

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How long will you stay on Debt Review?

It's important to realise that debt review is a journey and takes 3-5 years to successfully complete, depending on your individual circumstances. The maximum time that it can take is five years. What ...

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What is a Debt Review Clearance Certificate?

A debt review clearance certificate, or Form 19, is a legal document issued by a debt counsellor to verify that a consumer has completed debt review. That means that they have fulfilled all their...

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What Are the Steps to Take When You Lose Your Job While Under Debt Review?

Losing your job is always scary and stressful. It can drastically change your financial situation and make it challenging to keep up with debt repayments. It can also jeopardise your debt review ...

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