phone 010 005 5350

FAQs

What is a Debt Counsellor?

Debt counsellors are individuals registered by the National Credit Regulator (NCR), in terms of the National Credit Act (NCA), offering debt counselling.

Credit Health

Debt counsellors are defined as natural persons who are registered by the National Credit Regulator (NCR), in terms of section 44 of the National Credit Act (NCA), offering a service of debt counselling. This is a statutory process that can only be conducted by registered debt counsellors. The NCA introduced debt counselling as a formal legal debt relief measure with the main aim of assisting over-indebted consumers who are struggling to pay their monthly debt commitments.

Debt counsellors are envisaged by the Act as persons who are registered by the National Credit Regulator (NCR) and meet the minimum requirements stipulated in the Act. Debt counsellors are responsible for assisting over-indebted individuals through the debt review process. As detailed in Section 86, this involves conducting an assessment concerning the over-indebtedness of a consumer and then attempting to create a restructuring proposal acceptable to all the credit providers and to make recommendations to the Magistrates’ Court on how the individual can be helped.

There are a number of things that debt counsellors must consider when the consumer applies for debt counselling. This includes marital status, joint bond, and eligibility to apply for debt review. Debt Sage's debt counsellors thoroughly review cases to see how they can help. Debt review can include home loans, vehicle finance, credit cards, store cards, overdrafts, personal loans, and micro-loans except for doctors’ fees and insurance premiums. This is to say that all the accounts for which the consumer initially signed a credit agreement and received credit can be included. School fees, levies, TV licence debt or municipal levies, hospital fees and doctors’ fees are excluded from debt review as initially no credit was extended by the service providers.

How can Debt Sage help

Our debt counsellors offer free financial advice and financial health checks so that you can make the right financial decision. If you have fallen behind on your monthly debt repayments and cannot afford to keep up with them, our debt counsellors at Debt Sage can assist you.

Debt Sage boasts of highly trained debt counsellors. Our dedicated team is passionate about helping consumers become debt-free. Our service is confidential, professional, and of the highest quality. It is our experience, coupled with our dedication to giving you a compassionate, complete, and competent service, that sets us apart.

Feel free to reach out to us.

Share this FAQ