QUESTION: I would like to know why the balances showed by the debt counsellor and my creditors as outstanding debt are not the same?
ANSWER: Information gathered from Charles Shonayi, a registered debt counsellor employed by Debt Sage in Randburg, as well as websites on Payment Distribution Agency (PDA) statements, indicates that balances on PDA statements accessed by consumers are estimates.
Charles Shonayi says account information that the debt counsellor (DC) captures on the PDA system has to be correct. Otherwise, the balances would differ.